Add ons may not be available for those who make last minute hotel bookings.
January 13th, 2008
I work at the front desk of a hotel. I have had to deal with many irate guests over the years. Add ons may not be available for those who make last minute hotel bookings. This is something that many guests do not seem to understand. Add ons would be items like cribs and cots. We only have so many of them available. They are available on a first come first serve basis. When last minute bookings are made, we can make a note of the fact that a guest has requested a crib or a cot, but we cannot guarantee that one will be available at the time that the guest checks in.
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